Terms of Service

1. Agreement and eligibility

These Terms govern your use of RH Seating's website, event dashboard, QR seat finder, seating-layout tools, and support services (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and legally able to enter this agreement. If you use RH Seating for an organization or client, you confirm that you have authority to bind them.

2. The Service

RH Seating lets organizers create events, manage guest names, tables and seats, publish a QR seat finder, customize guest pages, and use seating-layout and event-day tools. For standard accounts, the first event is free to build and publish for up to 250 guest records. Later events are free to publish for up to 50 guest records; larger later events, and a first event above 250 guests, require a one-time payment for that event at the point of publishing, shown before you pay. There is no subscription and no recurring charge. Deleting the first event does not create a new first-event allowance. If RH Seating is not right for your event, you may request a refund at any time before the event date, or within 7 days after it, and in every case for at least 14 days from the date of payment, whichever ends later, and the payment for that event is returned in full. This covers, and goes beyond, the 14 day right of withdrawal that consumers in the European Union and the United Kingdom have for online purchases. Requests go to support@rhseating.com and are not conditional on giving a reason. This is in addition to, and does not limit, any refund right you have under mandatory consumer law. Accounts created during the free early access period before 14 August 2026 keep unlimited free use of the product and are never charged. Optional hands-on setup, customization, and wedding-site assistance may be quoted separately; no paid work starts until scope and price are agreed.

3. Accounts and security

You must provide accurate account information, keep your email and authentication access secure, and promptly report suspected misuse. You are responsible for activity under your account. We may restrict or suspend access reasonably necessary to prevent abuse, protect users, comply with law, or maintain service integrity.

4. Guest-list authority and privacy duties

You retain control of guest data you upload and instruct RH Seating to process it only to provide and secure the Service. Before uploading or publishing a guest list, you confirm that you are authorized to do so, have delivered required privacy notices, and have a lawful basis or valid consent.

Where a guest is a child, you are responsible for verifiable parental consent and other child-data requirements, including requirements that may apply to children under 18 in India. Upload only data needed for seating. Do not upload government identifiers, financial information, health records, passwords, or other unnecessary sensitive data.

RH Seating will process guest data on your documented use of the Service, apply reasonable security, limit personnel/provider access, assist with data-subject requests and incidents as reasonably required, and delete or return app data when you delete events or your account, subject to lawful retention and backup cycles. You authorize the subprocessors described in the Privacy Policy.

Where the EU or UK GDPR applies, these Terms are the written processing agreement required by Article 28 for guest data and guest photos, and RH Seating also: processes that data only on your documented instructions, which are your use of the Service and these Terms, unless the law requires otherwise, in which case we will tell you unless the law forbids it; ensures that anyone with access is bound by confidentiality; notifies you without undue delay after becoming aware of a personal data breach affecting your events; gives you notice through the Privacy Policy and by email before adding or replacing a subprocessor, so you can object, and if we cannot address the objection you may delete your events and receive a refund of any payment for an event that has not yet taken place; binds each subprocessor to data protection obligations of the same standard; helps you, as far as reasonably possible, with data subject requests, security, breach notifications, and impact assessments; deletes guest data when you delete the event or your account, subject to backup cycles; and makes available the information needed to show compliance with this section and allows reasonable audits, normally by written questions answered by us.

5. Your content and our materials

You keep ownership of content you upload. You grant RH Seating a limited, worldwide license to host, copy, transform, transmit, and display it only as needed to operate, secure, support, and improve the requested Service.

RH Seating and its licensors own the Service, design system, software, branding, and documentation. These Terms do not transfer those rights. Feedback may be used without obligation, but we will not identify you publicly without permission.

6. Acceptable use

You may not use the Service unlawfully; infringe privacy, intellectual-property, or other rights; upload malicious code; scrape or enumerate guest data; bypass authentication, rate limits, or access controls; disrupt the Service; impersonate others; send spam; reverse engineer except where law permits; or use the Service to harm or discriminate against people.

The same rules apply to photos uploaded by guests to an event page. Photos must not be illegal, sexually explicit, or shared without the consent of the people in them where that consent is required. The organizer can remove any photo from their event. Anyone, including someone who is not a user, can report a photo or other content they believe is illegal or breaks these Terms by emailing support@rhseating.com with the event link and a short explanation, or with the Report link under each shared photo. We review reports promptly and without bias, may remove or disable access to content, and tell the person who reported it, and where we can the person who uploaded it, what we decided and why.

7. Availability, exports, and deletion

The Service may change, experience downtime, or discontinue features. Keep independent copies of important event information and verify seating details before your event. Account holders can export app data and permanently delete their account from Privacy & account. Deletion is irreversible. Deleting an event or account does not by itself trigger a refund, but it does not waive one either: the refund promise in section 2 applies regardless of whether the event still exists. Separate paid-support terms remain governed by the accepted quote and mandatory consumer law.

8. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not promise uninterrupted operation, perfect search matches, preservation of every record, or suitability for a particular event. Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

9. Liability

To the maximum extent permitted by law, RH Seating is not liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, goodwill, data, or business interruption arising from the Service. These limits do not apply where prohibited or to liability that cannot be limited, including applicable fraud, willful misconduct, or mandatory consumer rights.

10. Law, disputes, and changes

Applicable law and mandatory rights depend on your location and RH Seating's operating establishment; these Terms do not take away non-waivable rights. Before formal proceedings, contact us so we can try to resolve the issue in good faith.

We may update these Terms for legal, security, or service changes. We will post the new date and provide additional notice or obtain renewed acceptance when required. Continued use after an effective update constitutes acceptance only to the extent permitted by law.

11. Contact

Legal questions: legal@rhseating.com. Privacy requests: privacy@rhseating.com. Support: support@rhseating.com.